unihealth Privacy Policy
Last updated: 2025
This Privacy Policy explains how unihealth collects, uses, stores, and protects the personal information of users who access our platform at unihealth.app. It applies to all registered members and visitors based in the Philippines and elsewhere. By using the platform, you acknowledge that you have read and understood this policy.
1. What Information Do We Collect?
unihealth collects several categories of information when you use our platform. The types of data we may gather include:
- Account information: Your name, date of birth, email address, username, and password when you register an account.
- Identity and verification documents: Government-issued ID or other documents requested during account verification to confirm your identity and age (18+).
- Payment information: Philippine Peso (₱ PHP) transaction details, deposit and withdrawal records, and payment method identifiers. We do not store full card numbers or sensitive banking credentials directly.
- Device and browser data: IP address, browser type, operating system, device identifiers, and screen resolution collected automatically when you access the platform.
- Usage data: Pages visited, features accessed, session duration, game activity, betting history, and interaction logs within the platform.
- Communications: Messages sent to our support team via live chat or email, including the content of your inquiries and our responses.
You are not required to provide all information, but certain data — particularly account and identity details — is necessary to create and maintain a registered account.
2. How We Use Your Information
unihealth uses the data we collect for the following purposes:
- Creating and managing your account, including identity verification and age confirmation.
- Processing deposits, withdrawals, and all Philippine Peso transactions on your account.
- Providing access to sportsbook, live casino, and slot online game features.
- Detecting and preventing fraud, money laundering, unauthorized account access, and other prohibited activities.
- Delivering customer support and responding to your inquiries.
- Sending relevant account notifications, security alerts, and platform updates.
- Personalizing your experience on the platform, including displaying relevant promotions or VIP tier information where applicable.
- Complying with legal obligations and cooperating with regulatory or law enforcement authorities when required.
We do not sell your personal data to third parties for their own marketing purposes. Your information is used strictly in connection with the operation of unihealth and the services we provide to you.
3. Cookies and Tracking Technologies
unihealth uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files placed on your device when you visit our site. We use them for the following purposes:
- Session cookies: Keep you logged in during your visit and maintain your account session securely.
- Preference cookies: Remember your settings, such as language preferences or interface options, across visits.
- Analytics cookies: Collect aggregated data about how users navigate the platform so we can identify issues and improve usability.
- Security cookies: Help detect suspicious activity, prevent unauthorized access, and protect account integrity.
Most web browsers accept cookies by default. You can configure your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of the platform — in particular, session management and login may not work correctly without cookies enabled.
We do not use cookies to serve third-party advertising or share tracking data with unrelated external services.
4. Data Storage, Security, and Third-Party Sharing
unihealth stores your personal data on secured servers with access restricted to authorized personnel only. We implement technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encrypted connections (HTTPS) for all data transmission, secure session handling, and regular security reviews.
We retain your data for as long as your account is active and for a reasonable period thereafter as required by applicable law or for legitimate business purposes such as dispute resolution and fraud prevention. When data is no longer needed, we take steps to delete or anonymize it securely.
unihealth may share your information with trusted third parties only in the following limited circumstances:
- Payment processors: To complete deposits and withdrawals in Philippine Peso using local payment methods available in the Philippines.
- Identity verification providers: To confirm user identity and age in compliance with responsible gaming requirements.
- Legal and regulatory authorities: When required by law, court order, or a legitimate regulatory request.
- Platform service providers: Who assist with platform operations under strict data processing agreements that prohibit independent use of your data.
We do not share personal data with unaffiliated third parties for their own commercial or marketing use.
5. Your Rights and Minor Protection
As a user of unihealth, you have the following rights regarding your personal data:
- Access: You may request a summary of the personal data we hold about you at any time by contacting our support team.
- Correction: If any information we hold is inaccurate or outdated, you may request that we update it. Some changes — such as name or date of birth — may require supporting documentation.
- Deletion: You may request deletion of your personal data. We will process such requests subject to legal retention obligations and any outstanding account balances or pending transactions.
- Restriction: You may request that we limit how we process your data in certain circumstances, for example if you contest its accuracy or have objected to its processing.
To exercise any of these rights, please contact our support team. Requests will be handled within a reasonable timeframe and in accordance with applicable data protection requirements.
Protection of minors: unihealth strictly prohibits access by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a user under the minimum age has registered, we will close that account and delete the associated data promptly. We strongly encourage parents and guardians to monitor their children's online activity and use device-level parental controls where necessary.
If you believe a minor has registered an account or that personal data relating to a minor has been submitted to us, please contact our support team immediately.
6. Policy Updates and How to Contact Us
unihealth may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your data.
Continued use of the platform after a policy update constitutes your acknowledgment of the revised terms. If you have concerns about a specific change, please contact our support team before continuing to use the platform.
For any privacy-related questions, data access requests, or concerns about how your information is being handled, you can reach us through:
- Live chat: Available 24/7 directly within the platform.
- Email: support at unihealth.app
- Help center: Visit the FAQ page for answers to common account and privacy questions.
Questions about your data or account privacy?
Our support team is available around the clock to help. You can also review the FAQ for quick answers, or log in to manage your account settings directly.